Terms of service

Welcome to Hpotter Garden. These Terms of Service (“Terms”) govern your use of our website hpottergarden.com and all purchases made through our store. By accessing or using our website, you agree to these Terms.

We recommend reading them carefully before placing an order.

1. Overview

Hpotter Garden operates as a global B2C online retailer specializing in outdoor decor products including statues, string lighting, wind chimes, flags, mats and rugs, and miscellaneous outdoor decor.

Our goal is to provide high-quality products that help you create warm, meaningful outdoor living spaces.

2. Definitions

  • “We”, “us”, “our” refer to Hpotter Garden
  • “Website” refers to hpottergarden.com
  • “You”, “customer” refers to any user or purchaser on our website
  • “Products” refer to all items sold through our store

3. Account & Access

You may browse our website without creating an account. However, you may be required to provide personal information when placing an order.

You are responsible for ensuring that all information provided is accurate and up to date. We are not responsible for delays or issues caused by incorrect details.

4. Orders & Contract Formation

When you place an order, you are making an offer to purchase products.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders suspected of fraud or unauthorized activity
  • Limit quantities per customer if necessary

A binding contract is formed only when your order is confirmed and payment is successfully processed.

5. Pricing & Payment

All prices are displayed in USD unless otherwise stated.

We accept the following payment methods:

  • Visa
  • MasterCard

Prices may change at any time without prior notice, but changes will not affect orders already confirmed.

6. Shipping & Delivery

We ship globally, excluding Asia and remote regions.

Order processing time: 4–7 days before shipment

Shipping methods:

  • DHL / FedEx Standard Shipping: 7–14 days delivery, shipping fee $12.95
  • Free EMS Shipping: 12–24 days delivery, free on orders over $50

Delivery times are estimates and may vary depending on customs, logistics, or external factors.

Once an order is shipped, responsibility for transit delays rests with the carrier.

7. Returns, Refunds & Warranty

We aim to ensure every product meets your expectations.

Return Policy

You may return items within 30 days of receiving your order.

Return conditions:

  • Items must be unused and in original packaging
  • Proof of purchase is required

Return processing time: 4–7 days after receipt
Refund time: 2–3 weeks depending on your card issuer (Visa/MasterCard)

Product Warranty & Quality Assurance

  • Outdoor decor items (statues, lighting, wind chimes, etc.): 30-day quality assurance for manufacturing defects
  • Home décor and accessories: shipping damage must be reported within 24 hours with photos
  • Clothing or wearable accessories (if applicable): must report visible defects within 48 hours of delivery
  • Electrical or lighting products: covered under a 1-year limited warranty for non-human-caused manufacturing defects

We distinguish clearly between manufacturing defects and damage caused by misuse, improper installation, or external handling.

8. Intellectual Property

All content on this website, including but not limited to text, images, product designs, branding, graphics, and logos, is the exclusive property of Hpotter Garden.

Unauthorized use, reproduction, distribution, or commercial exploitation is strictly prohibited.

If you submit reviews, images, or other content to us, you grant Hpotter Garden a worldwide, royalty-free, perpetual license to use, display, and distribute such content.

9. User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to disrupt or damage website functionality
  • Upload viruses or malicious code
  • Misrepresent your identity or payment information
  • Resell products without authorization
  • Violate any applicable laws or regulations

We reserve the right to suspend or block users who violate these rules.

10. Limitation of Liability

We strive to provide accurate product descriptions and reliable service, but we cannot guarantee that the website will always be error-free or uninterrupted.

To the fullest extent permitted by law:

  • We are not liable for indirect or incidental damages
  • We are not responsible for delays caused by shipping carriers or customs
  • Our total liability is limited to the amount paid for the purchased product

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, or government restrictions.

12. Governing Law

These Terms are governed by the laws applicable in Rochester, New York, United States, where our business operations are based.

Any disputes shall be resolved under applicable local jurisdiction.

13. Amendments

We may update these Terms from time to time. Changes will take effect immediately upon posting on the website.

It is your responsibility to review the Terms periodically.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in full effect.

15. Contact Information

If you have any questions about these Terms, please contact us:

Email: service@hpottergarden.com
Website: https://hpottergarden.com
Address: 4948 James Street, Rochester, NY 14611

Final Note

At Hpotter Garden, we are committed to providing a trustworthy, transparent, and enjoyable shopping experience. Our Terms are designed to protect both you and us while ensuring clarity in every transaction.