Contact information

If you have any questions, concerns, or need assistance, our support team is here to help. At Hpotter Garden, we value clear communication and are committed to providing you with timely and reliable customer service.

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Customer Support

Trade Name: Hpotter Garden
Email: service@hpottergarden.com
Physical Address: 4948 James Street, Rochester, NY 14611

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Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

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Response Time

We aim to respond to all inquiries within 24–48 business hours.

Please note that response times may vary slightly during peak seasons or holidays, but we always do our best to assist you as quickly as possible.

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Additional Support

For order-related inquiries, please include your order number in your message. This helps us locate your order faster and provide more accurate assistance.