Shipping policy

At Hpotter Garden, we are committed to delivering your outdoor decor safely, efficiently, and with care. Every order is carefully processed and packaged to ensure your items arrive in excellent condition, ready to enhance your outdoor space.

Order Processing Time

All orders are processed within 4 to 7 business days before shipment.

During this time, we carefully:

  • Verify your order details
  • Prepare and securely package your items
  • Conduct quality checks before dispatch

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Time

We offer two reliable international shipping options:

1. Standard Shipping (DHL / FedEx)

  • Delivery time: 7 to 14 business days
  • Shipping fee: $12.95
  • Features: Fast delivery with tracking updates

This option is ideal for customers who prefer quicker delivery with premium courier services.

2. Free Shipping (EMS)

  • Delivery time: 12 to 24 business days
  • Free shipping for orders over $50
  • Features: Cost-effective international delivery with tracking

This option is ideal for customers who prefer value-based shipping.

Shipping Coverage

We ship to most global locations.

However, shipping is currently not available to:

  • Asia regions
  • Remote or restricted areas with limited logistics access

If your location is not supported at checkout, we sincerely apologize for the inconvenience.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can use this number to monitor your shipment status in real time until it arrives at your address.

Customs, Duties & Taxes

As we operate internationally, your order may be subject to customs duties, import taxes, or local fees depending on your country’s regulations.

Please note:

  • These charges are the responsibility of the customer
  • Hpotter Garden is not responsible for any customs delays or additional fees

We recommend checking with your local customs office for more information.

Delivery Notes

To ensure smooth delivery, please consider the following:

  • Make sure your shipping address is accurate and complete
  • Someone may need to be available to receive and sign for the package
  • Delivery times are estimates and may vary due to weather, customs, or carrier delays

We work closely with DHL, FedEx, and EMS to minimize delays and ensure reliable delivery.

Packaging & Protection

All Hpotter Garden products, including statues, wind chimes, lighting, and outdoor decor items, are carefully packaged to prevent damage during transit.

We take extra care with fragile and decorative items to ensure they arrive safely and ready for use.

Customer Support

If you have any questions about shipping or your order status, please contact us:

Email: service@hpottergarden.com
Website: https://hpottergarden.com

Final Note

We truly appreciate your trust in Hpotter Garden. Our mission is to ensure your outdoor decor arrives safely and beautifully, bringing warmth and character to your space without delay.